Shipping & Return

SHIPPING POLICY

Domestic Shipping

For domestic orders, our standard shipping is USPS first-class mail. Once an order is placed, please allow 1-2 business days for the order to process, depending on product availability. Once processed and shipped from our warehouse, please allow 4-7 business days for delivery. For expedited orders, we charge an additional shipping cost depending on the service requested.

International Shipping

For international orders, we charge a flat rate of $33.Once an order is placed, please allow 1-2 business days for the order to process, depending on product availability. Once processed and shipped from our warehouse, please allow 7-21 business days for delivery (i.e., customs processing takes time).Shipping charge does not include customs and duties. Taxes/duties/customs will be assessed to the buyer when the package comes to the destination country.

REFUND & RETURN POLICY

If for whatever reason you are not satisfied with your order, you have 30 days from the date of purchase to return the product back to our office to receive STORE CREDIT. Credit will be issued in the form of an e-gift card and will not expire. Unfortunately, we do not offer refunds on purchases.

Please contact us immediately at info@orgaid.com with the ORDER# to initiate a return. Product return must be initiated within the 30 days of purchase. Return requests outside of the 30 day policy, will not be honored. Shipping & Handling fees are not refundable.

Products must be received in our warehouse within 2 weeks of return label emailed. If we do not receive within 2 weeks, we cannot process your order for store credit.

We only process returns on products purchased at www.orgaid.com. If purchased through our retailer, please contact them to receive assistance.

 

Damaged Packages

If you receive items as defective or damaged, send an email to info@orgaid.com. After approval, we will send new products at no charge, or will issue a store credit. Shipping costs are non-refundable. 

Missing Packages

Please contact ORGAID Customer Support (info@orgaid.com) as soon as possible when you notice a package is missing after receiving a delivery confirmation. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier (USPS, FedEx, UPS, DHL, etc.) before sending a replacement. We are unable to assist with missing packages outside of the 30-day return/exchange policy time frame and without a photo of the broken items and/or package.

Because of the nature of our products, we are unable to accept returns due to a change of mind. However, if you have anything that does not satisfy you, please contact our customer service center by emailing us at info@orgaid.com. We guarantee to satisfy you.

If you have accidentally ordered, please contact info@orgaid.com or call +1-800-884-3164 as soon as possible. If the order is not processed, we will cancel the order.

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