Shipping & Return

Shipping Information

For US, our standard shipping is USPS first-class mail with flat rate of $3.50. We normally ships in 24 hours, and package is delivered in 3 to 5 business days. For expedited order, we charge additional shipping cost depending on the services. 

For international shipping, we charge $30 to $50 shipping fee. it can take 3 to 7 business days. Shipping charge do no include customs and duties. Taxes/duties/customs will be assessed to the buyer when the item comes to the desalination country.

 

Return Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you receive items as defective or damaged, send us an email at info@orgaid.com. We will response quickly. After approval, we will send new products with no charge, or we will issue the refund to your credit card or payment account that you have used for ordering. Shipping costs are non-refundable.  Please allow ten business days for the processing of refund.  The credit appearing on your credit card statement will take two billing cycles.

Because of the nature of our products, we are unable to accept returns due to a change of mind. However, if you have anything that does not satisfy you, please contact our customer service center by emailing us at info@orgaid.com. We will guarantee to satisfy you.

If you have accidentally ordered, please contact info@orgaid.com or call to (800) 884-3164 as quickly as possible. If the order is not processed, we can cancel the order.