Free U.S. Shipping over $60

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Free U.S. Shipping over $60

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    Shipping & Return

    SHIPPING POLICY

    Domestic Shipping

    For domestic orders, our standard shipping is USPS first-class mail. Once an order is placed, please allow 1-2 business days for the order to process, depending on product availability. Once processed and shipped from our warehouse, please allow 4-7 business days for delivery. For expedited orders, we charge an additional shipping cost depending on the service requested.

    International Shipping

    For international orders, we charge a flat rate of $30 for orders under $100, $15 for orders between $100~$150, and free shipping for orders of $150 and more.Once an order is placed, please allow 1-2 business days for the order to process, depending on product availability. Once processed and shipped from our warehouse, please allow 7-21 business days for delivery (i.e., customs processing takes time). Shipping charge does not include customs and duties. Taxes/duties/customs will be assessed to the buyer when the package comes to the destination country.

    RETURN POLICY

    Return Window:

    • You have 30 days from the date of purchase to return the product to our office for store credit.
    • Return requests must be initiated within this 30-day window. Returns requested outside of this timeframe will not be honored.

    Return Process:

    1. Please do not dispose of any products, including leaking or malfunctioning pumps/sprays. We require the damaged product to be returned to process your request.
    2. Contact us immediately at info@orgaid.com with your ORDER# to initiate a return. For damaged products, providing photos and videos will help expedite the process.
    3. Products must be received in our warehouse within 2 weeks of receiving the return label. Returns not received within this timeframe cannot be processed for store credit.
    4. Shipping fees are non-refundable.

    Store Credit:

    • Returns will be processed for store credit, issued as an e-gift card which does not expire.
    • Unfortunately, we do not offer refunds on purchases.

    International Orders:

    • Return and refund services are not available for international orders.

    Retailer Purchases:

    • We only process returns on products purchased directly from www.orgaid.com. If purchased through a retailer, please contact them for assistance.

    Missing Packages

    If you notice a package is missing after receiving a delivery confirmation, please contact ORGAID Customer Support at info@orgaid.com as soon as possible. For packages marked as delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier (USPS, FedEx, UPS, DHL, etc.) before we can send a replacement. Once the carrier provides proof of delivery, we are unable to assist with the missing package claim. Please ensure you contact us within the 30-day return/exchange policy time frame.